Fee and commission income/expense

## ANNUAL REPORT FOR 2012

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# Fee and commission income/expense

The Group’s net fee and commission income increased 21% to 170.3 bln RUB in 2012.

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RUB bln | 2012 | 2011 | Change, RUB bln | Change, %
--- | --- | --- | --- | ---
Plastic card operations | 51.9 | 35.1 | 16.8 | 47.9%
Cash and settlement transactions with individuals | 48.7 | 41.5 | 7.2 | 17.3%
Cash and settlement transactions with legal entities | 47.5 | 42.5 | 5.0 | 11.8%
Agent commissions on selling insurance contracts | 17.0 | 14.0 | 3.0 | 21.4%
Guarantees issued | 7.3 | 4.4 | 2.9 | 65.9%
Operations with foreign currencies | 5.2 | 6.5 | (1.3) | -20.0%
Cash collection | 5.1 | 4.7 | 0.4 | 8.5%
Operations with securities | 2.6 | 1.1 | 1.5 | 136.4%
Other | 3.9 | 2.1 | 1.8 | 85.7%
Fee and commission expense | (18.9) | (11.2) | (7.7) | 68.8%
Net fee and commission income | 170.3 | 140.7 | 29.6 | 21.0%

The largest item and main driver of fee income growth were fees from operations with bankcards, which increased 47.9% for the year. Cash operations and settlement transactions with individuals and legal entities increased 14.5% to 96.2 bln RUB in 2012. Agent commissions on selling insurance contracts and fees from issuing guarantees also delivered strong growth.

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#### Tools:

Net interest income | Fee and commission income/expense | Financial results from operations with securities

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