Sberbank - Annual Report 2010 - Working Conditions

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# Working Conditions and Promoting a Healthy Lifestyle

For our employees to be happy and productive in their work, we need to ensure decent working conditions. This has been highlighted as a priority objective.

All Sberbank assessments of employee working conditions are performed with the involvement of representatives from trade unions. These assessments are usually associated with internal monitoring procedures or workplace certification and are based on a number of indicators, such as lighting conditions, the office microclimate and non-ionising radiation. They also involve an evaluation of stress and exertion levels. If any non-conformance issues are identified, then we immediately develop and implement measures to rectify them and improve working conditions. No workrelated health issues were diagnosed among Bank employees.

One goal of our branch re-formatting programme is to improve productivity and employee satisfaction. To achieve this we need to optimise work processes and techniques, while also improving office ergonomics and working conditions as a whole. In 2010 we developed new requirements for our offices that lay out how workspaces should be arranged ergonomically to ensure high functionality. The requirements also stipulate that a room for relaxation and meal breaks be made available.

The Central Head Office and Sberbank branches have in place joint health and safety commissions comprising representatives from the Bank and the trade union. Members are allotted time to serve within the commissions and to undergo training in occupational health and safety (OHS). Employees responsible for OHS are trained and tested both internally within the commissions and by thirdparty organisations.

The work of certain staff categories (such as those tasked with cash collection and security guards) involves increased risks. Sberbank has in place a special mechanism that covers such employees and their families. All employees that have the right to carry, store and use firearms are covered by life and health insurance against any incidents that occur during the course of their work. Sberbank concludes additional agreements with employees in its cash collection and security divisions that determine compensation to be paid by the Bank in the event of any harm to their life or health resulting from performance of their duties in the event of a robbery. We have in place a system of measures that allow us to ensure that the safety of such staff meets the required level.

#### The number of occupational injuries, cases

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Sberbank investigates and logs any occupational injuries. We analyse the causes of any injuries and develop measures to prevent them. In 2010, the lost workday rate for Sberbank as a whole was 3.7 days per 100 employees.

In 2010, there were three fatalities at the Bank. A teller controller at an additional office of the Irkutsk City Branch of Sberbank was killed in an attempted robbery; two employees from the Nevinnomyssk Branch were killed in a car accident on their way home from a Personnel Training Centre. Both incidents are being investigated.

We are particularly proud of our new system of medical benefits, which was launched in 2010. It is a unique initiative. We were the first company in Russia to offer its employees a package of health care benefits on such scale and on such terms. In believing that caring for employee health is first and foremost an investment in our human capital, we implement a range of corporate healthrelated programmes in addition to compulsory health insurance. These programmes include voluntary medical insurance, injury and serious illness insurance, a system of regular medical check-ups and the Office Doctor programme.

The new voluntary medical insurance programme is based on a cofunding scheme: 50% of the insurance premium is paid by the Bank, while the remaining 50% is paid by the employees themselves. As of the end of 2010, more than 85,000 people or 35% of the Bank’s total workforce had joined the programme. The corporate injury and serious illness insurance programme provides for payment in the case of an injury, serious illness, disability or death. All Bank employees are included in the programme, which offers global coverage.

All Bank employees are invited to undergo regular medical checkups and are granted leave for this purpose when necessary. This measure is aimed at preventing illnesses and identifying diseases at their early stages. The Bank launched its new system of medical benefits in July 2010 and in-depth medical check-ups for employees began in October. Within three months, more than 95,000 Bank employees or 39% of the total workforce had been given check-ups.

The aim of the Office Doctor programme is to create a corporate sickness prevention system and a network of first aid centres at the Bank’s offices. One of the functions of the Office Doctor is to promote a healthy lifestyle among employees; the Bank also actively uses its corporate media for this purpose. For instance, the 9th Value section of our corporate Intranet portal contains recommendations on how to avoid the most common conditions (such as flu and eyesight and posture problems). The Office Doctor programme is financed by the Bank.

A healthy lifestyle forms the foundation for development and harmony in our employee teams. Sport is one way to foster team spirit and encourage positivity while helping our employees keep healthy. Sberbank is one of the most sporting companies in Russia; we hold tournaments and competitions in various disciplines all year round at different levels and throughout the country. The largest corporate sports event is the All Russia Sberbank Olympics, a multi-sport team-based tournament held twice a year in the summer and winter. Teams from regional banks are selected to compete in our ‘Olympics’ through regional tournaments. To encourage our employees to play sport and keep fit, we also rent sports facilities and have set up sports and fitness centres at our sites.

## The All Russia Summer Sberbank Olympics

The 9th All Russia Summer Sberbank Olympics were held in autumn 2010 in Sochi. Some 2,000 Sberbank employees from all regions of Russia, Kazakhstan, Ukraine and Belarus took part in the event. A total of 937 competitions in 15 sporting disciplines were held. But the real highlight of the tournament was competitions in special ‘banking’ sports, such as a medley relay that included running with a bag of money, counting the money in the bag and a race on inflatable skis. At the end of our ‘Olympics’, we held a friendly football match between teams from Sberbank and the Sochi 2014 Olympics Organising Committee. We also ran a traditional arts festival alongside the Sberbank Olympics to showcase the creative talents of our employees.

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