Sberbank - Annual Report 2010 - GRI Content Index

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# GRI Content Index

| GRI disclosure/indicator (as defined by the GRI Guidelines) | Report page / comment / reference
--- | --- | ---
1.1 | Statement from the most senior decision-maker of the organisation about the relevance of sustainability/CSR to the organisation and its strategy | Address of the CEO and Chairman of the Management Board Herman Gref
2.1 | Name of the organisation | Profile and Performance Indicators for 2011
2.2 | Primary brands, products and/or services | Profile and Performance Indicators for 2011
2.3 | Operational structure of the organisation, including main divisions, operating companies, subsidiaries and joint ventures | Profile and Performance Indicators for 2011
2.4 | Location of organisation’s headquarters | Profile and Performance Indicators for 2011
2.5 | Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability/CSR issues covered in the report | Profile and Performance Indicators for 2011
2.6 | Nature of ownership and legal form | Profile and Performance Indicators for 2011
2.7 | Markets served by the organisation | Profile and Performance Indicators for 2011
2.8 | Scale of the organisation | Profile and Performance Indicators for 2011
2.9 | Significant changes during the reporting period regarding size, structure or ownership | There were no significant changes regarding size, structure or ownership during the reporting period
2.10 | Awards received in the reporting period | Profile and Performance Indicators for 2011
3.1 | Reporting period for information provided | About This Report
3.2 | Date of most recent previous report (if any) | Not applicable, since this is the Bank’s first CSR Report
3.3 | Reporting cycle | About This Report
3.4 | Contact point for questions regarding the report or its contents | About This Report
3.5 | Process for defining report content | About This Report
3.6 | Boundary of the report | About This Report
3.7 | Limitations on the scope or boundary of the report | About This Report
3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations | About This Report
3.10 | Explanation of the effect of any restatements of information provided in earlier reports, and the reasons for such restatement | Not applicable, since this is the Bank’s first CSR Report
3.11 | Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report | Not applicable, since this is the Bank’s first CSR Reportе
3.12 | Table identifying the location of the Standard Disclosures in the report | GRI Content Index
4.1 | Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks | The information is provided in the Annual Report
4.2 | Indication of whether the Chair of the highest governance body is also an executive officer | The information is provided in the Annual Report
4.3 | For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members | The information is provided in the Annual Report
4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body | Fundamentals, The Sense of a Common Cause
4.14 | List of stakeholder groups engaged by the organisation | Our Mission and CSR
4.15 | Basis for identification and selection of stakeholders with whom to engage | Our Mission and CSR
Economic performance indicators
EC1 | Direct economic value generated and distributed | Towards Environmental Efficiency
EC2 | Financial implications and other risks and opportunities for the organisation’s activities due to climate change | Together with the Government
EC8 | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement | As One with Society
EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts | Our Customers
Environmental performance indicators
EN4 | Indirect energy consumption by primary energy source | Towards Environmental Efficiency
Показатели результативности в области прав человека
HR4 | Total number of incidents of discrimination and actions taken | In 2010, no incidents of discrimination at the Bank were reported
HR6 | Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour | The Bank does not carry out any operations associated with a significant risk for incidents of child labour
HR7 | Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour | The Bank does not carry out any operations associated with a significant risk for incidents of forced or compulsory labour
HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken | In 2010, no incidents of violations involving rights of indigenous people at the Bank were reported
Labour Practices and Decent Work Performance Indicators
LA1 | Total workforce by employment type, employment contract and region | Profile and Performance Indicators for 2011
LA2 | Total number and rate of employee turnover by age group, gender, and region | Profile and Performance Indicators for 2011
LA3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations | Working Conditions
LA4 | Percentage of employees covered by collective bargaining agreements | Sberbank Trade Union
LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region | Working Conditions
LA8 | Education, training, counselling, prevention, and riskcontrol programs in place to assist workforce members, their families, or community members regarding serious diseases | Ensuring Operational Transparency, Address of the CEO and Chairman of the Management Board Herman Gref,
LA9 | Health and safety topics covered in formal agreements with trade unions | Sberbank Trade Union
LA13 | Composition of governance bodies and breakdown of em-ployees per category according to gender, age group, minority group membership and other indicators of diversity | Profile and Performance Indicators for 2011
Product Responsibility Performance Indicators
PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data | Security as a Priority
Society Performance Indicators
SO5 | Public policy positions and participation in public policy development and lobbying | Together with the Government
Financial Services Sector Supplement
FS6 | Percentage of the portfolio for business lines by specific region, size and by sector | Profile and Performance Indicators for 2011
FS13 | Access points in low-populated or economically disadvantaged areas by type | Accessibility of Banking Services
FS14 | Initiatives to improve access to financial services for disadvantaged people | Accessibility of Banking Services, Good Business Conduct
FS16 | Initiatives to enhance financial literacy by type of beneficiary | Recovery and Development of the Economy, Our Customers, Financial Literacy, As One with Society

## History

- About This Report
- Profile and Performance Indicators for 2011
- Our Shareholders and Investors
- Social Development
- Our Employees

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