title: Tourists’ locus of control impact on destination brands online reviews: Destination employees’ efficiency as a mediator
metadata.name: dc.contributor.author
metadata.value: Saleh, Mahmoud Ibraheam
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2022-09-13T14:01:10Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2022-09-13T14:01:10Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2021-12
metadata.lang: -
metadata.name: dc.identifier.citation
metadata.value: Saleh M. I. 2021. Tourists’ locus of control impact on destination brands online reviews: Destination employees’ efficiency as a mediator. Vestnik of Saint Petersburg University. Management 20 (4): 539–558.
metadata.lang: en_GB
metadata.name: dc.identifier.other
metadata.value: https://doi.org/10.21638/11701/spbu08.2021.403
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/37732
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: Tourist behavior is crucial when studying tourists’ reviews. Fleeting but powerful, greedy
  behavior drives tourists to exaggerate negativity while reviewing tourism destination brands. To
  date, however, the current studies on tourism have not considered the role of greed to harm
  destination reputations. To address the issue, this study relies on locus of control theory as one
  of critical theories that treat consumer behavior. The study investigates the correlation between
  tourists’ locus of control and their review of tourism destinations in terms of the employees’ efficiency
  at destinations. The study uses a distributed survey among 230 frequent travelers using
  STATA software to analyze regressions for data analysis and mediation analysis. The study uses
  different measurement scales with 17 items to ensure the reliability and validity of the research.
  The results revealed that tourists who attribute the holiday success to their choices of destinations,
  provide positive reviews of those destinations and do not exaggerate negative feedback in
  the reviews. The study also shows that employees’ efficiency at the destination plays a crucial role
  as a mediator between tourists’ locus of control and their reviews. Theoretical and managerial
  implications are discussed.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: en
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: St Petersburg State University
metadata.lang: en_GB
metadata.name: dc.relation.ispartofseries
metadata.value: Vestnik of St Petersburg University. Management;Volume 20; Issue 4
metadata.lang: -
metadata.name: dc.subject
metadata.value: greedy behavior
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: tourist behavior
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: locus of control
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: exaggerated reviews
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: word of mouth
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: employees’ efficiency
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: tourists’ reviews
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: brand attachment
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Tourists’ locus of control impact on destination brands online reviews: Destination employees’ efficiency as a mediator
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Article
metadata.lang: en_GB
resources.filename: 894.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/37732/1/894.pdf
resources.format: Adobe PDF
resources.size: 1,98 MB