title: Consumer digital trust: The main trends and research directions
metadata.name: dc.contributor.author
metadata.value: Tunkevichus, E. O.
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Rebiazina, V. A.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2022-11-10T17:34:20Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2022-11-10T17:34:20Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2021-12
metadata.lang: -
metadata.name: dc.identifier.citation
metadata.value: Tunkevichus E. O., Rebiazina V. A. 2021. Consumer digital trust: The main trends and research directions. Russian Management Journal 19 (4): 429–450.
metadata.lang: en_GB
metadata.name: dc.identifier.other
metadata.value: https://doi.org/10.21638/spbu18.2021.403
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/38514
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: The objective of this paper is to systematize the research on the consumer digital trust from
  2016 to 2022 and to determine existing and future research trends. The authors apply a combined
  systematic and bibliometric review methodology using Scopus metrics and natural language
  processing techniques using R. Through an analysis of 173 journal publications from the Scopus
  database, the authors systemize accumulated knowledge on the topic. As a result, the authors
  have developed a knowledge map based on keywords, identified and analyzed seminal papers
  on digital trust, identified the main research directions on this topic, and analyzed their development
  and perspectives. From a practical point, the results of the study demonstrate that companies
  not only need to pay attention to the development of consumer trust in service, but that the
  quality of technical equipment and the security of consumer data are also important. Also,
  research demonstrates, that while digital trust is generally important for online services, it plays
  an especially significant role in the sharing economy, e-commerce, and digital health services.
metadata.lang: en_GB
metadata.name: dc.description.sponsorship
metadata.value: This research has been conducted within the fundamental research project 2022.002R. Rebiazina V. A.
  “Consumer trust as an institutional factor of the Russian digital economy development” as a part of the
  HSE Graduate School of Business Research Program in 2022–2024.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: en
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: St Petersburg State University
metadata.lang: en_GB
metadata.name: dc.relation.ispartofseries
metadata.value: Russian Management Journal;Volume 19; Issue 4
metadata.lang: -
metadata.name: dc.subject
metadata.value: digital trust
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: trust
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: topic modelling
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: bibliometric analysis
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Consumer digital trust: The main trends and research directions
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Article
metadata.lang: en_GB
resources.filename: 03.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/38514/1/03.pdf
resources.format: Adobe PDF
resources.size: 1,84 MB