title: Perception of Public E-services by Russian Citizens: A Pilot Study in St. Petersburg
metadata.name: dc.contributor.author
metadata.value: Golubeva, Anastasiya A.
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Gilenko, Evgenii V.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2017-10-11T09:11:28Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2017-10-11T09:11:28Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2017-09
metadata.lang: -
metadata.name: dc.identifier.other
metadata.value: 10.21638/11701/spbu18.2017.302
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/8469
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: The paper explores some issues of public e-services perception by Russian citizens. Based
  on the modern literature, we construct a hierarchical model of public e-services (PeS) adoption.
  We argue that the coexistence of public services provision in the traditional format with
  electronic one represents the nowadays specifics of PeS adoption in Russia. Thus PeS is
  actually not an integral part of the public services delivery process. The research is based
  on the authors’ survey of the St. Petersburg Portal of Public Services and up-to-date techniques
  of data analysis. We demonstrate that the Russian customers of public e-services
  indeed do not perceive as a part of the integral process of public services provision. The
  article concludes with special recommendations on further PeS delivery process development
  and improvement.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: en
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: St Petersburg State University
metadata.lang: en_GB
metadata.name: dc.relation.ispartofseries
metadata.value: Russian Management Journal;Volume 15; Issue 3
metadata.lang: -
metadata.name: dc.subject
metadata.value: public e-services
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: e-government
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: citizens’ attitudes
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: factor analysis
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: cluster analysis
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Perception of Public E-services by Russian Citizens: A Pilot Study in St. Petersburg
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Article
metadata.lang: en_GB
resources.filename: 02-Golubeva.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/8469/1/02-Golubeva.pdf
resources.format: Adobe PDF
resources.size: 207,22 kB