title: Organisational Learning Through Customer Interaction
metadata.name: dc.contributor.author
metadata.value: Galinis, Vygantas
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Галинис, В.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2014-03-22T09:19:14Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2014-03-22T09:19:14Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2011
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/892
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: In the fierce competition of today’s business world an organization’s capacity to learn maybe its only competitive advantage. This research aims at increasing the understanding on how organizational learning from the customer happens in technology companies. In doing so it provides a synthesized definition of organizational learning and investigates processes of organizational learning within technology companies. A qualitative research method and in-depth interviews with different sized high technology companies, as applied here, enables in-depth study of the learning processes. Research contributes to the understanding of what type of knowledge firms acquire, how new knowledge is transferred and used in a learning firm’s routines and processes. Research findings show that SMEs and large size companies also, depending on their position in the software value chain, consider different knowledge types as most important and that they use different learning methods to acquire knowledge from their customers.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: English
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: Graduate School of Management, Saint Petersburg University, Master in Information Technologies and Innovation Management
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: organizational learning
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: organizational learning processes
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: nature of knowledge
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: ICT sector
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Organisational Learning Through Customer Interaction
metadata.lang: en_GB
metadata.name: dc.title.alternative
metadata.value: Организационное научение через взаимодействие с клиентами
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Thesis
metadata.lang: en_GB
resources.filename: Vygantas_Advisor's Reference.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/892/1/Vygantas_Advisor%27s%20Reference.pdf
resources.format: Adobe PDF
resources.size: 182,64 kB
resources.filename: Vygantas_Referee's Review.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/892/2/Vygantas_Referee%27s%20Review.pdf
resources.format: Adobe PDF
resources.size: 175,26 kB