title: Company’s servitization: Antecedents and consequences
metadata.name: dc.contributor.author
metadata.value: Georgievsky, Anton B.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2022-09-13T16:32:59Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2022-09-13T16:32:59Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2022-03
metadata.lang: -
metadata.name: dc.identifier.citation
metadata.value: Georgievsky A. B. 2022. Company’s servitization: Antecedents and consequences. Vestnik of Saint Petersburg University. Management 21 (1): 74–104.
metadata.lang: en_GB
metadata.name: dc.identifier.other
metadata.value: http://doi.org/10.21638/11701/spbu08.2022.104
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/37744
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: The article defines the concept of “servitization”, identifies its features, and outlines the antecedents
  and consequences of servitization for the company. The analysis of academic literature on
  the concept of servitization was used as a research method. The author presents two approaches
  to the definition of the concept of “servitization”: the transformation process and the innovation
  of the business model. The former reflects the need for significant changes, while the latter draws attention to the change in the logic of creating, transferring and receiving value. The proposed
  definition of the concept of “servitization” adopts the “transformation process” approach, focuses
  on the formation of a solution and the orientation of a solution to achieve a result. The study
  highlights the features of servitization: the combination of goods and services, service orientation,
  focus on meeting customer needs, creating competitive advantages, commitment to the
  results, establishing relationships with customers, sharing knowledge, increasing the value of the
  offer and its differentiation, enhancing the productivity of a company. Servitization antecedents
  groups include improving competition, technological change, the development of international
  trade and changing consumer trends, while consequences groups include providing a strategic
  advantage, improving financial condition, increasing organizational efficiency, and developing
  customer relationships.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: ru
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: St Petersburg State University
metadata.lang: en_GB
metadata.name: dc.relation.ispartofseries
metadata.value: Vestnik of St Petersburg University. Management;Volume 21; Issue 1
metadata.lang: -
metadata.name: dc.subject
metadata.value: servitization
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: services
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: the conception of servitization
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: solution
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: antecedents
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: consequences
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: drivers
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: benefits
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Company’s servitization: Antecedents and consequences
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Article
metadata.lang: en_GB
resources.filename: 903.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/37744/1/903.pdf
resources.format: Adobe PDF
resources.size: 2,03 MB