title: Servitization in the digital age: A systematic review
metadata.name: dc.contributor.author
metadata.value: Sharko, Elena R.
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Rebiazina, Vera A.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2024-02-16T19:09:54Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2024-02-16T19:09:54Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2023-12
metadata.lang: -
metadata.name: dc.identifier.citation
metadata.value: Sharko E. R., Rebiazina V. A. 2023. Servitization in the digital age: A systematic review. Vestnik of Saint Petersburg University. Management 22 (4): 476–493. https://doi.org/10.21638/11701/spbu08.2023.402
metadata.lang: en_GB
metadata.name: dc.identifier.other
metadata.value: https://doi.org/10.21638/11701/spbu08.2023.402
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/44895
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: With the growth of digitalisation, more forms of innovative activity of companies emerge; it
  increases the interest of researchers to the relevance of introducing the concept of servitization
  in business functioning in an online environment. The problem is in a fragmentary nature of the
  existing studies since no general definition of the phenomenon of “servitization” has been formed
  yet. The purpose of this study is to perform a systematic review of articles from various databases,
  to overview the existing approaches to determining the role of servitization in the PSS model
  and to formulate the authors’ definition of this concept. In this study, we identified a common
  array of existing articles on servitization (1 659 conceptual, meta-analytical and empirical) from
  the databases of Scopus, Web of Science and Emerald Insight, which were analysed according
  to different criteria for inclusion or exclusion from the final pool of articles resulting in
  24 papers selected for the detailed analysis. The results include the developed own definition of
  servitization, as well as the identification of four basic approaches to this concept. The author’s’
  contribution to the development of the theory of servitization is strengthening of the focus on
  the role of servitization in the Production — Service — Solution model. The introduction of the
  concept of servitization improves the innovative activity of companies presenting their product
  in the digital environment. Thus, based on further studies of the properties and characteristics
  of servitization, effective decision-making models for doing business in the digital economy can
  be formed.
metadata.lang: en_GB
metadata.name: dc.description.sponsorship
metadata.value: This research has been conducted within the fundamental research project 2022.002R Rebiazina V. A.
  “Consumer trust as an institutional factor of the Russian digital economy development” as a part of the HSE
  Graduate School of Business Research Program in 2022–2024.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: en
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: St Petersburg State University
metadata.lang: en_GB
metadata.name: dc.relation.ispartofseries
metadata.value: Vestnik of St Petersburg University. Management;Volume 22; Issue 4
metadata.lang: -
metadata.name: dc.subject
metadata.value: servitization
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: digital economy
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: innovation
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: innovation
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: PSS-model
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: market orientation
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: product
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: service
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: solution
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Servitization in the digital age: A systematic review
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Article
metadata.lang: en_GB
resources.filename: 965.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/44895/1/965.pdf
resources.format: Adobe PDF
resources.size: 136,36 kB