title: Multi-criteria approach to forming the return policy of e-commerce companies in Russia
metadata.name: dc.contributor.author
metadata.value: Gerami, V. D.
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Gusev, D. A.
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Sarkisyan, A. A.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2022-12-13T11:33:33Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2022-12-13T11:33:33Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2022-03
metadata.lang: -
metadata.name: dc.identifier.citation
metadata.value: Gerami V. D., Gusev D. A., Sarkisyan A. A. 2022. Multi-criteria approach to forming the return policy of e-commerce companies in Russia. Russian Management Journal 20 (1): 127–144. https://doi.org/10.21638/spbu18.2022.106 (In Russian)
metadata.lang: en_GB
metadata.name: dc.identifier.other
metadata.value: https://doi.org/10.21638/spbu18.2022.106
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/38681
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: The aim of the study is to develop an effective approach to formulating and adjusting the return
  policy of large e-commerce companies in the Russian Federation taking into account the interests
  of e-commerce and marketplace participants. Research methodology includes modern methods of
  multi-criterial choice accounting for the preferences of decision makers. The paper provides an
  up-to-date assessment of actual return policy in e-commerce companies in the Russian Federation,
  and also proposes a multi-criterial approach to solving the problems of interfunctional and
  interorganizational interaction when choosing return policy parameters, taking into account legal
  restrictions and the interests of e-commerce marketplace participants. The practice of implementing
  the return policy is assessed in this study in view of insufficient high-quality urban warehouses,
  as well as limited ability to hire new couriers for deliveries on the “last mile” to the customers’
  doors. The paper also discusses the prospects for the synthesis of a multicriteria approach and
  single-criteria optimization models of return flows route network.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: ru
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: St Petersburg State University
metadata.lang: en_GB
metadata.name: dc.relation.ispartofseries
metadata.value: Russian Management Journal;Volume 20; Issue 1
metadata.lang: -
metadata.name: dc.subject
metadata.value: e-commerce
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: return flows
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: return policy
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: multi-criteria selection
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Multi-criteria approach to forming the return policy of e-commerce companies in Russia
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Article
metadata.lang: en_GB
resources.filename: 06.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/38681/1/06.pdf
resources.format: Adobe PDF
resources.size: 785,17 kB