title: Instruments and Methods of Capturing Knowledge from Customers: Classification and Choice
metadata.name: dc.contributor.author
metadata.value: Plyasunov, Nikita
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Kudryavtsev, Dmitry G.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2017-11-08T11:37:52Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2017-11-08T11:37:52Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2016
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/8696
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: Customers are the source of insights and ideas that companies use to develop new products and services, to improve existing ones, to develop distribution channels and to plan promotion. The paper analyzes usage of instruments and methods of capturing knowledge from customers, suggests the classification of these instruments and methods and identifies factors that influence their selection. The research methodology of the paper is comparative case study and the sample includes 6 companies: 3 from electrotechnical industry and 3 from software development industry.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: en
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: St. Petersburg University Graduate School of Management
metadata.lang: en_GB
metadata.name: dc.relation.ispartofseries
metadata.value: GSOM Emerging Markets Conference 2016;pp. 307-309
metadata.lang: -
metadata.name: dc.subject
metadata.value: customer knowledge
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: knowledge management
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: knowledge management tools
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: domainspecific knowledge
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: casestudy
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: new products
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Instruments and Methods of Capturing Knowledge from Customers: Classification and Choice
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Other
metadata.lang: en_GB