title: Customer value creation process in Russian companies: The role of intellectual capital and knowledge management practices
metadata.name: dc.contributor.author
metadata.value: Andreeva, T.
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Bezginova, Y.
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Garanina, T.
metadata.lang: -
metadata.name: dc.contributor.author
metadata.value: Sergeeva, A.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2017-05-29T10:26:35Z
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2017-05-29T10:26:35Z
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2014
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/6383
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: Our paper has an aim to define how intellectual capital elements and knowledge management practices lead to customer value creation. With the use of a questionnaire the unique data from top-management of 76 Russian companies is obtained.
  According to the main results of the research none of the knowledge-management practices influences the customer value of Russian companies directly. These practices play a mediating role through intellectual capital elements, which on their turn create the customer value. Within the paper we develop a model that reflects how knowledge management practices influence different elements of intellectual capital. The model also shows which elements of Intellectual capital create the customer value of Russian companies.
  These are preliminary results from an international research project on intellectual capital and knowledge management practices led by Lappeenranta University of Technology (Finland).
metadata.lang: en_GB
metadata.name: dc.description.sponsorship
metadata.value: Research has been conducted with financial support as part of the project “Support of Research Projects of Graduate School of Management SPbU Academic Staff”
  (Project No. 16.23.1704.2014)
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: en
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: Graduate School of Management, St. Petersburg State University
metadata.lang: en_GB
metadata.name: dc.relation.ispartofseries
metadata.value: Working Papers;#4(E)-2014
metadata.lang: -
metadata.name: dc.subject
metadata.value: intellectual capital
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: knowledge-management practices
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: customer value creation
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Customer value creation process in Russian companies: The role of intellectual capital and knowledge management practices
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Working Paper
metadata.lang: en_GB
resources.filename: 4_2014 WP Andreeva.pdf
resources.url: https://dspace.spbu.ru/bitstream/11701/6383/1/4_2014%20WP%20Andreeva.pdf
resources.format: Adobe PDF
resources.size: 489,73 kB