title: Adaptation of Business Process Improvement methodologies for SMEs: The Case of Contact International Ltd.
metadata.name: dc.contributor.author
metadata.value: Mailov, Edvard R.
metadata.lang: -
metadata.name: dc.date.accessioned
metadata.value: 2014
metadata.lang: -
metadata.name: dc.date.available
metadata.value: 2014
metadata.lang: -
metadata.name: dc.date.issued
metadata.value: 2014
metadata.lang: -
metadata.name: dc.identifier.uri
metadata.value: http://hdl.handle.net/11701/1394
metadata.lang: -
metadata.name: dc.description.abstract
metadata.value: The main goal of the Master Thesis is to develop the prototype of adapted Business Process Improvement methodology for SMEs in order to allow small and medium sized businesses to use it for the benefit and without high implementation costs.
  During the research, there were stated objectives to assess strong and weak spots of SMEs, to detect main requirements for BPI methodologies and as a result to develop SMEs demands conceptual model. Taking into consideration mentioned model, there were analyzed capabilities of fundamental BPI methodologies resulting in the devising of holistic methodology, which encapsulates concepts, methods and tools of selected methodologies. Holistic methodology together with considered experience of past implementations leaded to the development of prototype of adapted methodology for SMEs.
  Aiming at assessment of prototype and the directions of further development, methodology was applied to representative SME within Trade sector for improvement of business processes.
  The application of prototype methodology was assessed on any stage of the project, demonstrating prototype’s strong and weak spots; then valuable conclusions were derived. Finally, recommendations for further research and development of prototype were gained.
metadata.lang: en_GB
metadata.name: dc.language.iso
metadata.value: English
metadata.lang: en_GB
metadata.name: dc.publisher
metadata.value: Graduate School of Management, Saint Petersburg State University, Master in Information Technologies and Innovation Management
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: improvement
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: business process
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: methodology
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: framework
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: adaptation
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: SMEs
metadata.lang: en_GB
metadata.name: dc.subject
metadata.value: quality
metadata.lang: en_GB
metadata.name: dc.title
metadata.value: Adaptation of Business Process Improvement methodologies for SMEs: The Case of Contact International Ltd.
metadata.lang: en_GB
metadata.name: dc.type
metadata.value: Thesis
metadata.lang: en_GB
metadata.name: dc.contributor.altauthor
metadata.value: Маилов, Э. Р.
metadata.lang: -
resources.filename: Adaptation of business processes improvement methodologies for SMEs  the case of Contact International Ltd master's thesis (MITIM) – ВШМ СПбГУ – Vivaldi.html
resources.url: https://dspace.spbu.ru/bitstream/11701/1394/3/Adaptation%20of%20business%20processes%20improvement%20methodologies%20for%20SMEs%20%20the%20case%20of%20Contact%20International%20Ltd%20master%27s%20thesis%20%28MITIM%29%20%e2%80%93%20%d0%92%d0%a8%d0%9c%20%d0%a1%d0%9f%d0%b1%d0%93%d0%a3%20%e2%80%93%20Vivaldi.html
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