Informed insights for
better care
Helping wellness and behavioral care providers improve engagement, satisfaction, and outcomes.
Make every conversation count
Only Lyssn AI can monitor and assess every single text, call, or video for the use of evidence-based practices. Built on more than a decade of academic research, Lyssn’s 50+ externally-validated metrics provide organizations with the information they need to continuously improve.
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Continuously Monitor Quality
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Train and Support Staff
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Improve Engagement
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Assess Skill Levels
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Manage Outcomes
Better quality.
Better results.
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Do we really know what’s going on in every conversation? Did the member or patient truly engage? Did clinical staff use evidence-based practices? Did the staff display appropriate empathy? The truth is, without accurate and ongoing measurement of quality at scale, we’re in the dark. Until now.
Lyssn AI shines a light on every conversation.
With reliable, real-time data, organizations can quickly get a holistic view of services and understand how to better support staff, while improving member and patient outcomes, retention, and satisfaction.
Founded on years of clinical research
The ScienceWhat began as a thought experiment for a group of academics, grew into a decade of research and development on the use of AI to measure evidence-based counseling practices. The question: Could spoken language AI be trained to understand empathy, reliably assess Cognitive Behavioral Therapy and Motivational Interviewing, or predict treatment engagement? After years of research, testing and trials, the answer is yes – and then some.
Secure and confidential
SecurityLyssn securely stores data on the cloud, where recordings are encrypted and protected with two-factor authentication. Recordings are viewed or shared only by authorized users, and files can be deleted after review. Data is not stored locally, so files are never inadvertently misfiled, lost or inappropriately accessed. Lyssn is HIPAA, FERPA, and GDPR compliant.